Backend Office Services :

Outsourcing Your Back Office Services

Streamline operations, reduce costs, and build a top-tier team by outsourcing back-office support.

Transcription

  • Accurately convert audio or video recordings into written text.

  • Review transcriptions for grammar, spelling, and punctuation errors.

  • Handle sensitive information with discretion, especially in legal, medical, or corporate settings.

  • Convert transcriptions into structured reports, summaries, or documentation when required.

Information Processing

  • Entering data into spreadsheets, databases, and other digital systems.

  • Reviewing data for errors and inconsistencies.

  • Compiling data and generating reports based on input information.

  • Following company policies on data security and confidentiality.

Digital Retail Support

  • Coordinating with the development team to fix website bugs

  • Responding to customer inquiries via email, chat, or phone

  • Updating product listings, descriptions, and images

  • Assisting with payment processing issues

  • Engaging customers on live chat for instant assistance

Billing and Order Fulfillment

  • Receive and review customer orders for accuracy.

  • Monitor order status and provide customers with updates.

  • Manage billing adjustments, refunds, or credits when necessary.

  • Work with the finance team to ensure timely collections and reduce bad debts.